Hello, the protective screen is well removed but there are still scratches (I have photos if necessary). I am not an isolated case, see Anthony 59940 on the forum. I answered you on the other discussion. Please send me the return address (because I don't have it, the slip is illegible) and I will choose an exchange for another V203 within 8-10 days. Please keep me informed. I await your reply for the shipping address of my defective reader. Then, I send you the return amount as agreed for a refund of the shipment via PayPal. Cordially. Alexandre BUTTIEU